Service

Service execution is measured through accuracy, accountability, and consistency.

Our service model focuses on:

• Completion of assigned deliveries and pickups, including additional attempts when appropriate
• Proactive resolution of address discrepancies and delivery exceptions
• Accurate scanning and tracking to maintain package-level visibility
• Proper door tag usage and documentation when delivery cannot be completed
• Customer communication when necessary to resolve delivery challenges
• Adherence to defined delivery windows and professional service standards
• Effective last-mile solutions for residential and commercial customers

Each delivery is managed as a controlled process to maintain service integrity.